This could be one of several things:
- If you purchased a "Hobbyist" license, be sure you've not activated your license on more than 2 sites simultaneously. If you purchased a "Hardcore" license with unlimited installed, this should not be an issue.
- Typically, when your API key fails to activate, it's due to your hosting provider's server configuration not allowing your site to reach out and check the status of your license. Contact your hosting provider and have them check the error logs of your site to see if "outgoing curl requests" are disabled. Enabling these requests should correct the issue.
- You are using the wrong email address. For example, you might get an "Invalid API License Key. Login to your My Account page to find a valid API License Key." message.
This can be caused when you have used more than one email address in your interaction with Superfly. Your API License email is the email address you used when you created your Superfly account, not necessarily the email address you used for this order.
When inputting your API Email on the "**Product Name ** API Key Activation" page, be sure to put in the email address you used when creating your Superfly account (your login email address, which is normally the email you used when placing your very first order).
If you continue to have issues, please create a ticket with all the necessary info and we'll be happy to help.